Monday, November 30, 2009

Telecom Good or Bad?


Am I the only one getting this special level of service from Telecom?

Facts
I was on the old network.
A Telecom partner offered to move me to the new network, reduce my costs and provide me a full featured phone if I agreed to a two year contract. (My understanding was there was no cost for the phone).
I was charged $800 for the phone on my next bill. I referred them to their quote; they agreed they had made a mistake. I was given three choices:
·        I could revert to my old phone and deal
·        pay $800 or;
·        have the new phone cut off.
My phone is my business so grudgingly I agreed to a compromise $400 payment.
The direction keys on the new phone failed so I asked for a replacement.
No Can Do.
Telecom’s policy is that the phone must fail three times before it is replaced so I was given a temporary phone while mine was fixed.
It failed again and I am on my second temporary phone.

Frustration
Now there may be some people who enjoy waiting an hour or two in a Telecom shop while a GenY tries to remedy the issue. They may also revel in watching their data being transferred to a different model and the challenging experience of driving that new toy for the next few days.

However I am finding this experience frustrating and expensive in both time and business opportunities and I seem to have no recourse to fix it.

Question/Feedback
If this is a typical experience for a business phone customer?  What’s your experience?




To succeed... You have to believe in something with such a passion that it becomes reality - Anita Roddick

Monday, November 23, 2009

Doing the right things

Good business is mainly common sense and applying what we know.

This article from the Microsoft site reiterates 10 low cost ways to market effectively.

While we all know most of what Joanna (writer of the article) has presented here, the challenge is to make it a priority, action the steps and build that funnel of prospects, clients and repeat business.



To succeed... You have to believe in something with such a passion that it becomes reality - Anita Roddick

Friday, November 20, 2009

How & Where People Network

Today I ran across an article from Entrepreneur.com and I wanted to share this one with you:

There are countless online networking activities we could participate in but it's not always clear which online networking sites are truly beneficial. Plus, it can be difficult to figure out how much time we should devote to online networking in order for it to be effective.

One of the things that's changed over the last five or six years is that people no longer trust the experts very much; instead we trust our peers. Therefore--in order to try to get some answers to our questions about how much time we should spend networking and where we should network (face-to-face and online)--we thought the best thing route would be to ask our colleagues.

So last autumn we created a questionnaire, asking people like ourselves how much time they spent networking, what specific marketing tools they used and how they balanced online and real world networking. The last questions we asked pertained to how they liked to network, which events worked best, what size group proved was most beneficial for them and how the process of trust development played out. In the end, 650 people completed the questionnaire; mostly entrepreneurs found through BNI, Ecademy or LinkedIn.

The results of the questionnaire provide very useful information to consider when contemplating a networking strategy.

* The average amount of time business owners spend promoting their business is 12-15 hours. Promotion activities include everything from sales to networking to online and conventional marketing.
* While face-to-face networking activity proved to be overwhelmingly important to respondents, it's also clear that LinkedIn has become an important networking tool, especially for small businesses.
* Other popular tools include workshops, PR, online advertising, and e-mail (more than 25 percent of respondents did one or all of these activities regularly or said they depended on them).
* On the internet side of networking, LinkedIn and Ecademy were favored sites. In the physical world, BNI and other structured events seem to be where people are focusing their networking efforts.

Most people reported that they prefer to network in groups of 20 to 40 people, but there were some that reported a preference for much larger groups. Larger networking groups appear to be more popular among employees of larger companies, European companies, high growth and global companies.

The people who most effectively utilize online media are also good face to face networkers; it seems they're using technology to as an alternative to conventional growth business models.

We also investigated the effects of scalability--whether or not the business is limited by demand rather than its ability to supply or whether a local, national or global orientation has any effect on how people network. It turns out whether or not the business considers itself local (defined as getting 80 percent of its business within a 50 mile radius) or national in scope has a pronounced effect on networking strategies.

Entrepreneurs that think of their companies as national are:

* Twice as likely to use LinkedIn; 40 percent vs. 20 percent,
* More likely to use Twitter; 10 percent vs. 2 percent,
* Twice as likely to use online social networks; 30 percent vs. 15 percent,
* More than twice as likely to have a blog; 25 percent vs. 10 percent,
* More likely to value chance encounters; 22 percent vs. 14 percent,
* Three times as likely to prefer big networking groups of 100 to 1000 members; 16 percent vs. 5 percent.

Thomas Power, chairman of Ecademy, says the key challenge in marketing is to meet and become liked by the 50 people who can most affect your business. An analysis of the data from our survey suggests if you have a local, non-scalable business--like a small, community-oriented organic vegetable business--you can better find those 50 people by conventional, local networking.

However, if you're trying to promote ideas or scalable services nationally, you'll benefit from the random connections that internet networking offers.

Our survey also revealed commonalities across the various groups. All networkers spoke of the importance of a core, local support group. Further, most people prefer to face-to-face networking groups of 20 to 30 individuals.

In addition, all survey participants believe that trust is generated by listening, practicing Givers Gain® and following up with people quickly. A good reputation is based on the opinions of others, evidence of enthusiasm and commitment and the ability to give referrals before expecting them.

Most important to building a good reputation--you must develop the characteristic of clarity. Be clear about what you do, what you stand for and what benefits you and your business offers people who might use your services. Only after peers like you, trust you and clearly know what you do will they give you referrals; regardless of whether you're dealing in online or face-to-face networking.

Since the overwhelming majority of our survey respondents offer business services, and since most business in that industry comes by referral or recommendation, this is real food for thought.

So, where does your business fit into these findings? Do you feel that spending more time online would benefit you or not?



To succeed... You have to believe in something with such a passion that it becomes reality - Anita Roddick

Monday, November 2, 2009

8 Tips for increasing your average dollar sale – Part IV

Today the last part of our tips to increase your average dollar sale. If you have missed the previous ones I recommend you have a look at them too!

So, the last two:

1 – Train your staff to make the higher dollar sale
Sometimes simply making personnel aware of your target sale value will help you get there. If they’re just selling what the customer came in for, you’re not going to hit your numbers. Tell them what you’re looking for, and then give them the tools to achieve it.

2 – Raise your prices
If you’re just opening your doors, price your products or services on the high side and figure out how to offer more value. Being the cheapest isn’t necessarily going to pay the bills, and you’ll be left high and dry when a competitor beats your price.

If you’ve been in business for a while, don’t be afraid to bump up your prices by 5 or 10 percent. Most customers won’t care (You don’t stop going to local Starbucks or your hair salon when they raise their rates.) and you’ll increase your margins, so a few lost customers won’t make a difference.

By using tactics like these to maximise every transaction, you help keep the cash flowing while you’re getting your business off the ground. Once you’re airborne, these same strategies can develop your flight plan for generating peak profits. Master the art of supersizing your sales early, and it will pay off many times over.

Share these tips with your team and you’ll grow your business, guaranteed! And let me know if you’ve got any more tips by posting a comment.



To succeed... You have to believe in something with such a passion that it becomes reality - Anita Roddick