Telecom Good or Bad?

Am I the only one getting this special level of service from Telecom?

Facts

I was on the old network.

A Telecom partner offered to move me to the new network, reduce my costs and provide me a full featured phone if I agreed to a two year contract. (My understanding was there was no cost for the phone).

I was charged $800 for the phone on my next bill. I referred them to their quote; they agreed they had made a mistake. I was given three choices:

·        I could revert to my old phone and deal

·        pay $800 or;

·        have the new phone cut off.

My phone is my business so grudgingly I agreed to a compromise $400 payment.

The direction keys on the new phone failed so I asked for a replacement.

No Can Do.

Telecom’s policy is that the phone must fail three times before it is replaced so I was given a temporary phone while mine was fixed.

It failed again and I am on my second temporary phone.

Frustration

Now there may be some people who enjoy waiting an hour or two in a Telecom shop while a GenY tries to remedy the issue. They may also revel in watching their data being transferred to a different model and the challenging experience of driving that new toy for the next few days.

However I am finding this experience frustrating and expensive in both time and business opportunities and I seem to have no recourse to fix it.

Question/Feedback

If this is a typical experience for a business phone customer?  What’s your experience?

To succeed... You have to believe in something with such a passion that it becomes reality - Anita Roddick

Business Tips - Networking

I’ve thought long and hard about how to start this blog, then as the name of my company goes, I thought “Just Do It!” … get the show on the road. There is no set way … no right way.

The purpose of this blog is to:
a) encourage questions around any area of business that is impacting on you;
b) to brainstorm issues and challenges that we may be having;
c) to share our knowledge;
d) to network with others; and
e) to have some fun :)
Each time I blog, ideally I can share a business tip or 2 or 3 & I’d love you to share yours!

Because I’ve recently come back from Australia with an awesome award in my suitcase (that of ActionCOACH network coach – voted on by my peers)
You can see my picture:

Perhaps the ideal place to start is with networking and the importance of this in your business. It amazing the number of business owners I meet who do not network regularly and do not like to make that first contact with someone. So some:

Networking Tips …
* To make the most of a networking event, spend 75% of your time with people you don’t know;
* Think before hand about how you want to introduce yourself (write it down & practice it!)
* Have a great attitude … & remember to smile!
* Have a plan of where & when … & remember to go where your customers/prospects go; and last but certainly not least …
* Networking works well when you employ the 2-word secret: SHOW UP!

I’d love to hear your positive networking stories and/or your concerns and also what’s impacting on you in this tricky economic environment. Talk to you soon…




To succeed... You have to believe in something with such a passion that it becomes reality - Anita Roddick